Case studies
Modern Multi-Sensory Environments
The modern multi-sensory environment is used by people of all ages and all abilities for relaxation, stimulation, control, massage, physiotherapy, communication and stress release.
It is a room or space in which the participant can interact with and control all the elements. It gives people control, sometimes for the first time in their lives and sometimes for the first times since a life changing event. It enables people with any degree of ability to change and influence their environment.
Modern multi-sensory environments use a combination of popular products such as bubble tubes and fibre optics combined with interactive floor systems, sensory lighting and virtual switches which emulate real life situations. The rooms immerse the participant in the virtual world in creates with images on all walls and floor.
Performance Coaching for Managers
An organisations ability to deliver outstanding results ultimately depends on the skills, capabilities and motivation of all employees. Developing people is an objective that can only be reached by the cooperation of:
The Individual: No one can develop the skills and abilities of the individual if they are not eager to learn and to experiment. There are numerous opportunities both through on-the-job training and through formal training sessions that are available – the individual must take an active role in their own development.
The Line Manager: A manager has the duty to develop his/her team, not only through specific personal development objectives but also by providing feedback on performance and assigning challenging work assignments.
The HR Team: The HR community’s role is to provide the right processes, tools and support that are needed to be effective in the efforts to develop the skills and competences of people.
Coaching is a key skill that is used in developing people. Improved performance can be achieved through adapting a facilitative and coaching approach when appropriate. This programme was designed to raise the awareness of the benefits of this approach and impart the necessary skills to participants to put coaching into practice.
The coaching programme included:
- Group activities using industry standard models and techniques
- Face-to-face coaching sessions including role-play, use of models and questionnaires
- Telephone coaching sessions supported by models and questionnaires
The skills were embraced by managers and used to successfully resolve their challenges in managing employees at work and improve business performance.
Leading and Managing People through Change
A client approached us to support them in improving the effectiveness of organisational change. They required a concise programme two day programme that would help managers lead and manage their teams through planned and unexpected change.
The programme was focused on the acquisition of new skills and we successfully used Forum Theatre with actor/coaches, enabling managers to address their learning needs in a realistic but safe environment. We also used industry based case studies and realistic role plays using the actor/coaches as employees to stretch the managers learning. Short video clips were given to the participants to review during the programme. The key success of the programme came from the right balance of theory and opportunity to practice.
Learning assignments were reviewed 3 months after the programme to celebrate the successes and to address key blockers to the learning in the real life situations.
Train the Trainer
A client in Asia was embarking on a regional rollout of a standard management programme. A toolkit of materials had been created for them and the HR teams needed to plan, manage and deliver the programme to over 3,000 employees regionally.
The challenge was that the HR teams had very mixed HR backgrounds and level of training skills. To ensure that all of the HR teams were given the same level of support and opportunity to develop training skills, a train the trainer was required.
Capacity2learn deigned and delivered the train the trainer on a regional and country by country basis. Cultural understanding was vital to release the natural potential within the HR teams to become facilitators, coaches and inspirational speakers.